Shipping policy
Thank you for shopping with XYROO. We are committed to delivering your order safely and as quickly as possible.
Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email or SMS with tracking details (where available).
Shipping Time
Estimated delivery times are:
Metro Cities: 3–5 business days
Other Cities & Towns: 5–8 business days
Remote Locations: 7–10 business days
Please note that delivery times are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Order Tracking
Once your order is dispatched, you will receive tracking information so you can monitor your shipment's progress.
Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to factors beyond our control, including:
Weather conditions
Public holidays
Natural disasters
Courier service delays
High order volumes
We appreciate your patience and understanding in such situations.
Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate before placing your order. XYROO is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Damaged or Lost Packages
If your order arrives damaged or you believe it has been lost during transit, please contact us as soon as possible at:
Our team will investigate the issue and assist you with the appropriate resolution.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at: