Refund policy
At XYROO, we want you to be satisfied with your purchase.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In its original packaging.
With all original tags attached.
Accompanied by proof of purchase or your order confirmation.
How to Start a Return
To request a return, please contact us at:
If your return request is approved, we will provide instructions on how to proceed. Items returned without first contacting us will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at mradulchourasia@gmail.com so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
Personalized or custom-made products
Personal care and hygiene products
Gift cards
Sale or clearance items
Perishable goods
Hazardous materials, flammable liquids, or gases
If you have any questions regarding the eligibility of your item, please contact us at mradulchourasia@gmail.com.
Exchanges
If you wish to exchange an item, please return the original product (if eligible) and place a new order once your return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at mradulchourasia@gmail.com.